OneWave-AIInstall Churn Autopsy
Pick your agent. Every command is ready to paste.
npx skills add OneWave-AI/claude-skills --skill churn-autopsyThe open skills CLI detects your agents (Claude Code, Cursor, Codex and 70+ more) and installs to the right folder. Add -g to install globally.
01
Install it
Run the command above, or upload the folder in Claude.
02
Ask naturally
Describe the task. Your agent loads churn-autopsy when the request matches its description.
03
Name it if needed
If it does not trigger, say “use the churn-autopsy skill”. In Codex, type $churn-autopsy.
Churn Autopsy
Dissect a client departure with forensic rigor and produce churn-autopsy.md: a historical record and retention playbook that turns a loss into organizational learning.
Contents
references/inputs.md-- required and optional data to gather before analysisreferences/analysis-framework.md-- the six-phase forensic methodreferences/root-cause-taxonomy.md-- root cause categories and subcategoriesreferences/output-template.md-- fullchurn-autopsy.mdreport structurereferences/standards.md-- objectivity, rigor, sensitivity, incomplete-data, and operating rules
Workflow
- Collect. Gather all available inputs per
references/inputs.md. Read provided files directly; query connected CRM and analytics MCP tools for account, usage, and support data. Note any gaps. - Organize. Build the full chronological timeline from first touch to cancellation before attempting analysis.
- Analyze. Apply the six phases in
references/analysis-framework.mdsystematically, without skipping: baseline, timeline of decline, root cause classification, missed warning signs, counterfactual analysis, lessons learned. - Classify. Assign one primary root cause and any contributing causes using
references/root-cause-taxonomy.md. - Draft. Write the report in the structure defined in
references/output-template.md. - Challenge. Review every conclusion against
references/standards.md; attempt to disprove each finding before keeping it. - Finalize. Produce
churn-autopsy.mdwith all sections complete in the current working directory or a user-specified location.
Tips for Churn Autopsy
- • Start a fresh session after installing so your agent picks up the new skill.
- • It bundles reference files. The agent reads them only when needed, so they cost no context until then.
- • It is part of a pack with 30 skills. Install only the ones you need with --skill to keep triggers precise.
- • If two skills overlap, mention the one you want by name.
Questions about Churn Autopsy
What does the Churn Autopsy skill do?
Post-mortem analysis when a client churns. Takes client history, engagement data, support tickets, usage logs, and exit feedback to produce a comprehensive churn autopsy with root cause classification, timeline of decline, and preventive measures.
How do I install Churn Autopsy?
Run "npx skills add OneWave-AI/claude-skills --skill churn-autopsy" in your project. The skills CLI installs it for Claude Code, Cursor, Codex and 70+ other agents. In Claude on the web, upload the skill folder as a ZIP under Customize > Skills.
Does Churn Autopsy work in Cursor and Codex?
Yes. Churn Autopsy uses the open SKILL.md format, so it works in Claude Code, Claude, Cursor, OpenAI Codex, Gemini CLI, GitHub Copilot and other agents that support agent skills.
Is Churn Autopsy free?
Churn Autopsy is open source on GitHub under the MIT license. It is free to install; check the license before commercial use.
Who made Churn Autopsy?
Churn Autopsy is published by OneWave-AI in the OneWave-AI/claude-skills repository, together with 29 other skills.
